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Privacy Policy

We’ll always keep your data safe and secure. We’ve tried to keep this policy straightforward, but if you have any questions, please email us.

1. Application of This Policy

This privacy policy relates to:

  • How we handle information received or collected about you as an individual through the website
  • How we communicate with you as an individual
  • Your rights as an individual concerning such information and communications
  • This policy is separate to how we manage your privacy & personal information as a patient – for more details on this, please email us.

2. Definitions

“we”, “us” or “our” relates specifically to Studio in the Forest
“The website” is https://studiointheforest.co.uk

3. Collection and Use of Your Personal Information

a. We collect personal information when you contact us through the website, including your name, email address and any information you choose to include in your message.

b. We use this information to respond to your enquiry, discuss the services you are interested in and, where appropriate, take steps towards providing those services. Our lawful basis for doing so is that it is necessary for our legitimate interests in responding to enquiries or to take steps at your request before entering into an agreement with you.

c. Your message may include information about your physical or mental health or other sensitive personal information. Where you choose to provide this information, we will use it only as necessary to respond to your enquiry and arrange or provide appropriate support.

d. We will keep enquiries only for as long as reasonably necessary to respond and follow up. If you do not become a client, we will normally delete your enquiry within 12 months of our last communication, unless we need to retain it for a legal or safeguarding reason. Information relating to clients may be retained for longer in accordance with our separate client privacy information and professional obligations.

e. We do not sell your personal information. Information may be processed by trusted service providers that support the operation of our website, email and IT systems. These providers may only use the information on our instructions and must keep it secure. We may also disclose information where required by law or where necessary to protect someone from serious harm.

f. You may ask us for access to your personal information, ask us to correct or delete it, restrict how it is used, or object to its use. These rights may depend on the circumstances. Please contact us if you wish to exercise any of these rights.

g. If you have concerns about how we use your personal information, please contact us first so that we can try to resolve them. You also have the right to make a complaint to the Information Commissioner’s Office at www.ico.org.uk.

4. Your IP Address and Cookies

a. We will not use your IP address to identify you and your personal information in any way.

b. Cookies are used by the Website to allow us to recognise your preferred settings for future sessions. This saves you from re-entering information on return visits to the Website.

c. We use Google Analytics & associated Google cookies to monitor website traffic. This helps improve our content and user experience. Here’s a link detailing Google’s Privacy Policy.

For further explanation of cookies, see the All About Cookies website. You can set your browser not to accept cookies. Information regarding this may be found in your browser’s ‘help’ facility, and the above website will give guidance on this.

However, in a few cases, some of our website features may not function as a result. If you have any questions regarding the use of cookies, please contact us.